HDFC ERGO brings AI chatbot to Google Assistant

New Delhi, May 25 (IANS) General insurance company HDFC ERGO launched its Artificial Intelligence (AI)-enabled chatbot "DIA" on Google Assistant on Friday to enable users to access the service through Google's home device.

With DIA, the company aims to provide instant solutions to user queries related to general insurance through a simple voice command -- "Ok Google, Talk to HDFC ERGO", the company said in a statement.

"The integration of DIA with Google Assistant is a step towards reaching out to the large and widespread audience who have mobile devices and engage with them to provide a 24/7 support for all their general insurance related queries," said Ritesh Kumar, Managing Director and CEO, HDFC ERGO.

Even though the primary mode of interaction will be through voice, text input through the keyboard is also supported on the Assistant. 

Indian banking company HDFC and Germany-based ERGO International AG came together in 2002 to form the general insurance company that operates in Indian cities including Delhi, Bengaluru and Hyderabad with its headquarters in Mumbai.